These terms apply when you instruct us to carry out a fire risk assessment or any other fire safety service, and when you use this website.
Last updated: 25 August 2026
These terms form the agreement between you (the client) and Fire Risk Assessment London. By instructing us to carry out work, you accept them. If you are instructing us on behalf of a company, landlord or managing agent, you confirm you have authority to do so.
We provide fire risk assessment, fire door installation, emergency lighting installation, fire risk management and fire risk consultation services. The specific services we will provide, and the premises they cover, are those set out in the quotation we send you.
Estimates given by phone, email or through this website are based on the information you provide about the premises. If the property differs materially from that description — in size, layout, occupancy or number of units — we will tell you before proceeding and may revise the price. Quotations are valid for 30 days unless stated otherwise.
You are responsible for arranging safe access to all areas that need to be inspected, including plant rooms, risers, roof spaces and a reasonable sample of individual dwellings or units where relevant. You agree to provide any information we reasonably request, such as previous assessments, servicing records for fire alarm and emergency lighting systems, and details of any known defects.
If we cannot access relevant areas, the assessment will record that limitation and its effect on our findings.
Our assessment supports you in meeting your duties — it does not transfer them. Under the Regulatory Reform (Fire Safety) Order 2005, the Responsible Person retains legal responsibility for fire safety at the premises at all times, including for acting on the findings we report and for keeping the assessment under review.
A fire risk assessment is a non-destructive, visual inspection carried out on a particular date. We do not open up construction, lift finishes or carry out destructive testing unless separately agreed in writing. Our findings reflect the condition of the premises and the information available to us on the day of the inspection.
An assessment does not certify a building as "safe" and does not guarantee any particular outcome in the event of an inspection by an enforcing authority.
Fees are as set out in the quotation. Unless we have agreed credit terms in writing, invoices are payable within 14 days of the invoice date. We may charge interest on overdue amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
You may cancel or reschedule a booked appointment by giving us at least two working days' notice. Where an assessor attends and cannot carry out the work because access was not available, we may charge a reasonable abortive visit fee.
Where you are a consumer, you have a statutory right to cancel within 14 days of entering the contract. If you ask us to begin work within that period, and we complete it, you lose the right to cancel.
Copyright in our reports remains with us. On payment in full, you receive a licence to use the report for the premises it covers and to share it with your insurers, enforcing authorities, tenants and professional advisers. Reports should not be republished, sold, or relied upon by third parties for other premises.
We will carry out our services with the reasonable skill and care expected of a competent fire risk assessor.
We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our total liability arising from a piece of work is limited to the amount of the professional indemnity insurance we hold in respect of that work, and we are not liable for loss of profit, loss of business, or other indirect or consequential loss.
Nothing in these terms affects the statutory rights of a consumer under the Consumer Rights Act 2015.
Where our report recommends remedial work, you are free to appoint any contractor. If you ask us to arrange work through a partner, our Referral Marketing Disclosure explains those arrangements.
If something goes wrong, our Complaints Policy sets out how to raise it and how we will handle it.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions about these terms can be sent to [email protected] or raised by phone on 01748220381.